Welcome to Wesley Chapel Toyota

Excellent Salesperson, Disappointing Finance Experience I purchased my truck online from nearly 500 miles away, so I wasn't able to visit the dealership in person before making the purchase. Because of that, communication, honesty, and trust were especially important to me. First, I want to give Kelsey, my salesperson, a well-deserved FIVE STARS! He was outstanding from beginning to end. He was friendly, professional, responsive, and, most importantly, a man of his word. Whenever I called or texted, he responded. If he was busy assisting another customer, he let me know and followed up exactly as promised. We discussed the numbers, worked out an agreement, and the sales process was straightforward and relatively stress-free. I would highly recommend Kelsey to anyone purchasing a vehicle, whether you're local or buying from across the country. He genuinely understands the importance of customer service and following through on his word. Unfortunately, my experience with James in the finance department was the complete opposite. Once I was handed over to finance, what had been a smooth process became unnecessarily frustrating and stressful. James presented approximately $6,500 in additional products and costs beyond what Kelsey and I had already agreed upon. These were described as "recommendations," but there was no meaningful conversation with my wife and me about whether we wanted or needed them. Communication was another major issue. James provided his personal cell number and encouraged me to call or text with questions, but my attempts to reach him went unanswered. On one occasion, my call was sent to voicemail roughly two hours after he had specifically told me to contact him if I needed anything. When we did speak, conversations often felt rushed and sales-driven rather than focused on clearly explaining the numbers and answering our questions. At one point, I had to call the dealership and request a manager just to get a response. It eventually reached the point where Kelsey had to act as the middleman between my wife, myself, and the finance department just to get our questions answered. That should never have been necessary, especially during a long-distance purchase. To make matters worse, I was coordinating a flight to pick up the truck. James told me the paperwork had been sent when it hadn't, and I didn't actually receive it until the morning of my flight. That added unnecessary stress to an already complicated situation. The finance experience nearly cost Wesley Chapel Toyota the sale. Had I found another truck with similar features and the specifications I wanted, I would have seriously considered purchasing elsewhere. I'm giving the dealership three stars overall because I believe the entire customer experience matters, not just the sale itself. Kelsey personally deserves every bit of five stars. His professionalism, honesty, communication, and willingness to go above and beyond are what kept this deal together. The finance department, however, needs significant improvement in communication, transparency, and customer service. Thank you, Kelsey, for doing your part exceptionally well. You earned my respect and my recommendation!

I had the best experience here with Jason and the team! And I walked out of there with my dream Lexus and the best rate! Please go check them out for your next purchase!

Great experience! Very professional, friendly, and helpful throughout the entire process. Made buying my car easy and stress-free. Highly recommend! Mahmood sales Professional

Layth was great!

Layth was super helpful

Mohamad chouman. Was excellent would recommend

An Outstanding Car-Buying Experience – Thank You, Layth Said! I would like to take a moment to recognize Layth Said at Wesley Chapel Toyota for providing an exceptional car-buying experience. Purchasing a vehicle is a significant decision, and having the right person guide you through the process makes all the difference. Layth deserves recognition for his professionalism, courtesy, patience, and dedication to customer satisfaction. What truly makes a great salesperson isn’t simply selling a car; it’s building trust, treating customers with respect, and making them feel valued throughout the experience. Those are the qualities that turn a one-time transaction into a lasting relationship. I believe exceptional service deserves to be recognised, and I wanted to personally acknowledge Layth for his efforts. To the management team at Wesley Chapel Toyota: You have a valuable representative in Layth Said, and I hope his commitment to customer service does not go unnoticed. Thank you, Layth, and keep up the excellent work! Five stars, and a well-deserved recommendation! ⭐⭐⭐⭐⭐

2 vehicle this year , thank you.

We went to this location for our 2nd car. I was working with a budget and they helped us find our car. Very collaborative and understanding staff. Makes you feel welcome and the process throughout is very smooth and assuring. Special thanks to Mohamad Chouman who went above and beyond to help us find the right choice and making our experience very pleasant. His knowledge about their cars, attitude and hard-work is commendable. Thank you! I’d recommend this location A+++

Jalen Jackson was so helpful and kind. He helped us with our car as we were stranded outside of the dealership. He was nice to come and give us a jumpstart. I will definitely come here to purchase my next car because of his kindness

My husband and I purchased a vehicle from Wesley Chapel Toyota today, and we couldn’t be happier with our experience! Jack Peck and Zack did a phenomenal job helping us with our trade-in and finding the best vehicle for our family. If you’re looking for honest, straightforward people who genuinely want to help you, ask for Jack or Zack! They were fantastic to work with, made the process a great experience, and we couldn’t recommend them enough. You won’t be disappointed!

My husband bought my 2026 Highlander yesterday and we were over the moon with the seamless transaction. Our salesman’s name was Larry and what a nice, honest and down to earth guy he was! No pressure or sales pitches! Ask for this guy if you want an awesome experience. He sat and taught us what each button on the dash and steering wheel did for a tech dummy like me. And the finance guy Alex was equally awesome! All over a great experience.

Mario was outstanding! Finance did a great job.

Just purchased a new vehicle with the assistance of Clive and Alex. Both were amazing with getting us the exact vehicle we wanted and explaining all our options! Thanks so much!! We love our RAV4!

What a great dealership! I believe we had the best salesman in the nation! Our salesman (Larry Baldwin) was nothing less than professional. We told him what we wanted and he went to work on it. He never attempted to pressure us into purchasing a vehicle on their lot. Larry showed us a vehicle that was coming in later that day and it’s exactly what we wanted. The process was extremely easy and fast, we couldn’t believe how smooth things turned out. We are extremely happy that we chose to go to Wesley Chapel Toyota and the bonus was our salesman! My wife and I want to thank Larry and Alex of Finance, great guys. I would recommend anyone looking to purchase a new or used vehicle to look for Larry, you will not regret it. Lastly, our purchase was a new 2026 Toyota Grand Highlander Hybrid Limited. We had the front windows tinted and our vehicle was ready by the time we completed all paperwork, great job! With all the bells and whistles this vehicle has Larry took the time to explain all the features and options, very informative and very helpful.