Customer Testimonials

Ness was extremely helpful in meeting our needs and treated us a family. He made our transition to our new Toyota a wonderful experience. I highly recommend Ness Hogarth for anyone purchasing a vehicle from Wesley Chapel Toyota! Thank you, Ness!

⭐⭐⭐⭐⭐ Five stars for Yusuf in Wesley Chapel! Thank you for the excellent service and for making my experience a positive one. I truly appreciate your help and would happily recommend you to others!

Excellent service! Yusuf was friendly, professional, and very helpful. He made the car-buying process easy and stress-free. Highly recommend!

Mario provided good customer service

We came to WC Toyota after my 2013 Prius needed service beyond what we were willing to do. The technicians were very helpful and explained the quote clearly. Everyone was highly professional and customer focused. The real winner, though, was Kwon. He spent the time to show us our best purchase options, even beyond what we originally said we wanted to look at. He answered all of our questions and never pressured us. He made sure that we were comfortable with our decision and walked us through it all. Customer service was tops through it all.

I had such a wonderful car-buying experience with Keith! From beginning to end, he was incredibly patient, kind, and professional. What stood out to me most was how he made me feel genuinely respected and valued as a customer. I never felt rushed or pressured into making a decision, and it was clear that he cared about my experience rather than just making a sale. What made this experience even more special was getting to share it with my dad, and Keith treated him with so much patience, kindness, and respect, which truly meant a lot to me! I’m ... Read More

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Google - Nov 12, 2026

I had such a wonderful car-buying experience with Keith! From beginning to end, he was incredibly patient, kind, and professional. What stood out to me most was how he made me feel genuinely respected and valued as a customer. I never felt rushed or pressured into making a decision, and it was clear that he cared about my experience rather than just making a sale. What made this experience even more special was getting to share it with my dad, and Keith treated him with so much patience, kindness, and respect, which truly meant a lot to me! I’m so grateful for the experience and the way he treated both of us. May God bless you and your family, Keith! I’ll definitely be recommending you to anyone looking to buy a car!

Very professional and friendly.

Larry Baldwin was great, my go to sales rep 🙂 he will work hard to get you the best deal and his communication is on point

5 stars - Best car buying experience I've had Lindsay was excellent from start to finish. She took the time to explain how the value of my trade affected my monthly payments, and walked me through the benefit of buying new with the incentives versus going pre-owned. It all made sense once she broke it down — no pressure, just clear numbers. She also went over all the features of my new 2027 Corolla in detail so I actually knew what I was getting. Alex was great too — she got me financing I can actually afford and made that part stress-free. She ... Read More

Full review text opened.

Google - Nov 12, 2026

5 stars - Best car buying experience I've had Lindsay was excellent from start to finish. She took the time to explain how the value of my trade affected my monthly payments, and walked me through the benefit of buying new with the incentives versus going pre-owned. It all made sense once she broke it down — no pressure, just clear numbers. She also went over all the features of my new 2027 Corolla in detail so I actually knew what I was getting. Alex was great too — she got me financing I can actually afford and made that part stress-free. She also helped me think through what staying in my current car could look like down the road — more repairs, more uncertainty — versus starting fresh. She laid it out honestly, never pushy, and it really helped me make the right call for me. If you're thinking about buying, ask for Lindsay and Alex. Highly recommend Wesley Chapel Toyota.

Mohamad served us really well

Larry was great and helped my brother get his first new car a beautiful Audi A3. Five Stars!

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Brand new transmission put in. Didn’t even make it home !!! Fluid leaked all out. Tow it back. Sits for 2 more days. Says oh it was a line. Now 3 weeks later. It’s leaking again !!!!!!!! Every time we call. No GM is around how convenient!! Maybe the warranty company would like a call as they paid you 11k for this work ! As well as some Other calls to follow ! This is ridiculous that someone has to keep Missing work over your inability to replace a transmission correctly. That now will need another one again !!! Your service dept is certified huh.

Richard kindle , 4 hour wait , took a 55 minute lunch break when it should have been 30 minutes within this process he did not send me assessment for my vehicle for 2 hours until after I had to text first which then led to another 2 hours wait for the vehicle to be retrieved on the back not including the extra 15 minutes paying .

I had an excellent experience purchasing my Toyota Tacoma with Yousef Abouelnasr! He was professional, friendly, knowledgeable, and made the entire buying process smooth and stress-free. He answered all my questions, took the time to explain everything, and made sure I was happy with my purchase. His customer service was outstanding, and I truly appreciate all his help. If you’re looking to buy a Toyota, I highly recommend asking for Yousef Abouelnasr. He made buying my Tacoma a great experience!

Was pre-approved and ready to buy, made an offer based on their published price. When I got the breakdown the inflated and additional add-ons was ridiculous. Tried negotiating the fees that are negotiable but was told they are set. I was bringing my own plate, still charging me new plate and registration cost. Charge 439 for additional fees which they can’t explain plus a 1199 in doc fees. The also don’t support veterans. Probably only dealer around that doesn’t. They are owned by Lithia Autogroup and also own Driveway.

I normally take my vehicle to be serviced at Toyota Tampa Bay. And most definitely will be going there next service. Lazy customer service as someone who has worked in sales and sold thousands of vehicles and gold member for honda. The entire experience in the service area wasnt much customer service just kids doing there job and customers are just another number. My Service Joe knispel never shook my hand or even introduced himself even as he was training a trainee. Never it was a terrible experience.

The service department is a hectic nightmare. There really should be someone checking in people who are picking up their vehicle, versus standing around trying to figure out who or where your service advisor is. After a while you’re left to approach someone with a “please don’t bother me” look on their face as they scramble to figure out how to help you

From my experience, I would never do business with Toyota of Wesley Chapel. I found a vehicle I wanted to purchase and had a loan approval in place from my bank. They let me sit for 3 & 1/2 hours attempting to change the price multiple times from their original quote. When I finally got them back to the agreed on price, they ran my credit through two different finance companies without my knowledge or approval. I eventually had to walk away in disgust. Thats no way to do business in my humble opinion

Could not agree on price but the dealer keeps calling even after I asked multiple times not to contact me any longer.

Extremely poor scheduling, long wait times, and a lack of consideration for customers. After four years of bringing my Toyota to this dealership, I have consistently experienced 2–3 hour waits for a simple oil change, even with an appointment. This latest experience was by far the worst and made it clear that the dealership’s scheduling process needs serious improvement. Appointments should mean something, and customers’ time and transportation needs should be respected. I made an appointment several days in advance for an oil change, only to arrive and be told by the service advisor that the wait would be 3–4 hours. ... Read More

Full review text opened.

Google - Oct 12, 2026

Extremely poor scheduling, long wait times, and a lack of consideration for customers. After four years of bringing my Toyota to this dealership, I have consistently experienced 2–3 hour waits for a simple oil change, even with an appointment. This latest experience was by far the worst and made it clear that the dealership’s scheduling process needs serious improvement. Appointments should mean something, and customers’ time and transportation needs should be respected. I made an appointment several days in advance for an oil change, only to arrive and be told by the service advisor that the wait would be 3–4 hours. He offered me a loaner vehicle, which I was willing to accept, provided he could guarantee that my oil change would be completed that day. I specifically explained that I would not be able to return the following day to pick up my vehicle. Rather than providing a clear answer, the service advisor proceeded to show me all the work orders ahead of mine and explained that it was an unusually bad day for the service department. He ultimately admitted that he could only do his best and could not guarantee my vehicle would be ready that day. When I asked how I could prevent this from happening again, given that I repeatedly experience excessive wait times despite having an appointment, his only suggestion was to stop scheduling afternoon appointments. That is not a reasonable solution to a scheduling problem. Customers should not have to rearrange their lives around a dealership that cannot effectively manage its appointment schedule. I also pointed out that someone could have called me ahead of time to let me know the service department was unlikely to complete my oil change that day. This would have saved me from driving an hour to the dealership, only to be told upon arrival that my appointment might not be honored. My suggestion was essentially ignored, and the interaction left me feeling that I was expected to accept the inconvenience and simply come back another day. Not everyone has someone available to drop them off or a flexible schedule that allows them to go without their vehicle for hours or even another day. Customers make appointments because they have other responsibilities and expect their time to be taken into consideration. After four years of consistently dealing with long waits, this experience was the final straw. The dealership needs to improve its scheduling, communicate proactively with customers, and stop treating their time as if it has no value. Customer service should mean more than offering a loaner car after a customer has already wasted an hour driving to an appointment that the dealership was not prepared to honor.

My last 3 oil changes were the worst experiences I have ever had with a dealership. I do not recommend this dealership to anyone! Especially if you are a woman. I have owned many Toyotas and this dealership has been the worst in dealing with the service department. Don’t waste your time, go to a dealership where the service department will treat people right and fairly.