I worked with Caroline Briggs and she made my first new car buying experience as easy as could be! Great experience here.
My family and I had the pleasure of working with Mr. Issac Mammen and Mr. David Rivera. We had such an amazing experience with both of these men who collectively helped us come together and make important decisions regarding our vehicle. We are so happy with our recent purchase of the Toyota Camry XSE 2019. We appreciate all the hard work!
Overall, great service however, I was disappointed to find my trade in vehicle for sale at the dealership for $21999 discounted to $18k when all you gave me for my trade was $14.5K. You could have given me more for my vehicle as you fully intended to sell if for a lot more. You all just did not want to lose any more money. Guess what, you will never lose money so rather than always thinking of the bottom line, think of the customer. I don’t care what dealers are willing to pay for my used car so don’t sell me that stuff. All you care about is what the customer will pay for the vehicle so that is why you marked it how you did knowing that you were going to make a profit. Whether or not you made a $500 profit on the car or more, you are never going to lose money on the sale of a new car or on the trade in of the used car. Bottom line is just be fair to the customer. I used to be in the car business so I know how it works. Marcelino was great and this is not a reflection on him. I will consider buying another vehicle from your dealership but you should be a lot more fair with your trade in values and discounts on cars.
Pleasantly Surprised! Too many companies nowadays are more intrested in the "up-sell", rather than taking care of customers; however, our Service Advisor, Ursla, at this dealership proved that Wesley Chapel Toyota is in a class of their own! Ursula was not only very kind and professional, but also very realistic and conscious of our needs to budget our spending. In purchasing a new set of tires and alignment for our Highlander, Ursla reviewed the pros and cons of our options and printed documentation to take home and decide, with no sales-pressure applied! We knew at that point that we wanted to deal with Wesley Chapel Toyota, and definitely wanted Ursla to work with us. We were in that weekend for service and Ursla was Outstanding! Thank you to Ursla and thank you to Wesley Chapel Toyota for employing such a professional. Regards, Paul Boucher
Good customer service
Ernst Hogarth was wonderful. He spent several hours giving us options and fighting to get us the price we needed and threw in extras.they stayed after hours to accommodate us and did their best to work with us. This is my 2 nd car with them and I'm very pleased.
Greg Irving was an excellent salesman. Honest efficient and no pressure. Great car buying experience.
Great help , they made sure I was able to get my car and more. Thank you to these men Dayan Rodriguez, Jeff Lanthom & Joe Cirillo !
I love my new car!! Michael Abraham got me just the car I wanted, at exactly my price point. He has been more than helpful before, during, & even after the whole buying process. I couldn’t be happier with his demeanor & service. I recommend Mike to anyone in the market. I was also pleased With service of David Rivera in finance office, as well as Kevin in service department. This is my third Toyota from Wesley Chapel, & I am sure it won’t be my last. Thank you guys.
I’m grateful and very impressed with the service from Ness Hogarth at WC Toyota. After a long day at other dealerships I told him what I was looking for and showed me the perfect car! I will definitely be back highly recommend.
Shamir was great he took the time to explain to me all the features and details of the car I was getting love Toyota’s this my second one and not my last thanks Wesley Chapel and thanks Shamir
Michael Abraham was great to work with. He was extremely helpful, friendly, and courteous throughout the entire experience. I’d definitely recommend him to friends & family.
The best Toyota dealership in the area. Highly recommended for a great deal on a new or pre-owned vehicle or service for your existing vehicle. See Joe Barba - he'll take care of you!
Robert Johnson took the time to see what we needed and what we wanted. He wasted no time and was honest from start to finish. Lauren was also very helpful letting us know about deals to get us going.
Awesome service by Caroline Briggs from the time we walked in. Very honest and up front with us throughout the entire process which was much appreciated. We gave her our expectations and budget and she respected our requirements and helped us stay within our budget. The experience was a pleasure with Caroline.
I had a great experience at this dealership. Thanks to Issac Mammen, I was easily able to find the car I wanted. He sat done with me and answered all my questions and was very concerned with making sure that I could get the best deal possible as well as getting me the perfect car for my specific need. He did not push me into buying more than I needed. He was probably the most customer-centered car salesman I have met. The dealership was both friendly and helpful. I would highly recommend this dealership and especially Issac.
Just got a brand new Toyota Camry today! Staff was amazing , Lauren was so helpful and understanding! She made it a very comfortable and easy process ! Matt the finance manager worked his magic and got us up and out of here quickly!
Purchased a new car and the salesperson Lauren was amazing!’ Thanks for the excellent service. Also if you’re in need of additional financing the person to see is Matt S, he’s the man!!!
Caroline Briggs was amazing . Very helpful and on point with everything . Caroline went above and beyond and made sure me and my wife left satisfied an happy with the right car . Thank you so much for your help and great service you provided .
Shamir Bacha and Issac Mammen
Well where to start we walked in this dealer & immediately were pick up on cart by ernest in the parking lot next to our car his demeanor was very pleasant and inviting to deal with as well as his excellence in patience and customer service we highly recommend to all seeking a pleasant none pressured or not haggled experience, this is by far the above n beyond sales associated, very soft spoken,and very friendly with professionalism, thx Ernest for an AMAZING experience to deal with, & also great awesome shout out to an AMAZING GENERAL MANAGER ON DECK, BIG RED THX FOR EVERYTHING it was a pleasure to make ur acquaintance we look forward to continue this long term relationship with WESLEY CHAPEL TOYOTA*****
EVERY ONE IS SUPER NICE AND HELPFUL, ISSAC MAMMEN WAS FRIENDLY AND KNOWLEDGEABLE,, HE HELPED ME FOR ENTIRE PROCESS OF PURCHASE, HE DONE AN AMAZING WORK
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