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We had the best experience last Saturday, when we bought a new car at this Toyota, in Wesley Chapel! Our sales professional was Layth Said, and he was top notch. He offered us a deal that we could not refuse, and went above and beyond to help us. We left extremely happy, and felt that we could not have gotten better customer service if we tried. Our finance director, David Rivera, was also extremely helpful! This Toyota also proudly supports the military. We can’t thank y’all enough.
Ibrahim was amazing. Ask for him if in the market for a new vehicle
Five stars all around for Daryle! ⭐⭐⭐⭐⭐ I honestly didn’t know exactly what I wanted at first, but Daryle took the time to get to know me, understand my preferences, and figure out what I was looking for in a vehicle. He was professional, patient, and never made me feel pressured or like he was just trying to make a sale. If you’re in the market for a vehicle, I highly recommend reaching out to Daryle. He made the experience enjoyable and was genuinely invested in helping me find what I wanted. He is definitely the best!
Mo was very helpful and friendly, actually was interested in meeting my need and not just what he could sell. And a blessing as I kept remembering things I forgot in my old car. Lol
We bought a new camry and Lilliana helped us through every step of the journey. She was very pleased, knowledgeable, organized, and efficient. She made buying a car a stress free process!
I bought Toyota BZ yesterday, Tarik was amazing he made the process seamless. He went above and beyond in providing great service, I greatly appreciate him.
Lilliana was exceptional! We’re very happy with our Kia Telluride. She took great care of us.
Nes Hogarth is the best salesman!! He was super helpful and knowledgeable about all make a models. We came in wanting a rav 4 but were uncertain about color, he knew every color offered and gave us a tour of different models and colors! If the dealership didn’t have the specific color he found us some that were similar. Never once did we feel pressure to purchase and he gave us time on our own to figure out which options were best for us. Nes was extremely helpful, knowledgeable and supportive. His approachable atmosphere and easy going attitude made him ... Read More Google - Nov 13, 2026
Ness was extremely helpful in meeting our needs and treated us a family. He made our transition to our new Toyota a wonderful experience. I highly recommend Ness Hogarth for anyone purchasing a vehicle from Wesley Chapel Toyota! Thank you, Ness!
⭐⭐⭐⭐⭐ Five stars for Yusuf in Wesley Chapel! Thank you for the excellent service and for making my experience a positive one. I truly appreciate your help and would happily recommend you to others!
Excellent service! Yusuf was friendly, professional, and very helpful. He made the car-buying process easy and stress-free. Highly recommend!
Mario provided good customer service
We came to WC Toyota after my 2013 Prius needed service beyond what we were willing to do. The technicians were very helpful and explained the quote clearly. Everyone was highly professional and customer focused. The real winner, though, was Kwon. He spent the time to show us our best purchase options, even beyond what we originally said we wanted to look at. He answered all of our questions and never pressured us. He made sure that we were comfortable with our decision and walked us through it all. Customer service was tops through it all.
I had such a wonderful car-buying experience with Keith! From beginning to end, he was incredibly patient, kind, and professional. What stood out to me most was how he made me feel genuinely respected and valued as a customer. I never felt rushed or pressured into making a decision, and it was clear that he cared about my experience rather than just making a sale. What made this experience even more special was getting to share it with my dad, and Keith treated him with so much patience, kindness, and respect, which truly meant a lot to me! I’m ... Read More Google - Nov 12, 2026
Very professional and friendly.
Larry Baldwin was great, my go to sales rep 🙂 he will work hard to get you the best deal and his communication is on point
5 stars - Best car buying experience I've had
Lindsay was excellent from start to finish. She took the time to explain how the value of my trade affected my monthly payments, and walked me through the benefit of buying new with the incentives versus going pre-owned. It all made sense once she broke it down — no pressure, just clear numbers.
She also went over all the features of my new 2027 Corolla in detail so I actually knew what I was getting.
Alex was great too — she got me financing I can actually afford and made that part stress-free. She ... Read More Google - Nov 12, 2026
Mohamad served us really well
I had a great time with harmony and Ariel thank you for my new Toyota
5 stars. Highly recommend Daryle Hamel.
Yesterday, we came in to help my mother purchase what she hopes will be her final car, something she can enjoy throughout retirement with comfort and peace of mind.
From the moment Daryle greeted us, he took the time to really listen to what she wanted, what she needed, and what our concerns were. At no point did we feel pressured or like he was simply trying to make a sale. In fact, he initially recommended the most cost-effective option for her, which immediately showed us that he genuinely had her best interest in mind.
... Read More Google - Nov 11, 2026
Yousef is a great sales person!!!
Thank you Mario for all your help
Sales person, manager and finance manager were all very professional. Good experience.
Good experience professionalism at Wesley chapel Toyota.
Larry was great and helped my brother get his first new car a beautiful Audi A3. Five Stars!
(Translated by Google) I bought my car here and was assisted by a very professional salesman who helped me find the best option. His name is Maiwel, thank you for the excellent work. (Original) Compré mi auto en este lugar y fui atendido por por un vendedor muy profesional que me ayudó en todo momento en buscar mi mejor opción su nombre Maiwel, gracias por en excelente trabajo
Maryanne and I need to compliment on the professionalism and friendliness of this dealership. We just got our 2026 RAV 4 SE PHEV. Simon and Iman are excellent to work with. The RAV 4 is amazing and a great vehicle. Thank you to all.
I leased a Toyota Corolla and Layth deserves a 6 star review. Layth was professional from start to finish and super transparent. He was the reason I made this deal. Thank you Layth.
Beatriz correa was very helpful and professional. I will recommend her services.
Ibrahim made all the process go very smoothly. Answered all my questions and made sure my new vehicle had everything I wanted. 100% recommended
I'm extremely happy, satisfied and grateful to share the outmost professional , remarkable and smoothly service I received from a knowledgeable, friendly and kind sale representative named Larry Baldwin at
Wesley Chapel Toyota. He made everything so transparent and flawless. The moment I met him, I immediately witnessed his experience and knowledge in his profession. Not to mention his, kindness, care and joyfullness in helping and understanding the customer's needs. Larry Baldwin, made it the entire proces a remarkable pleasant experience. I drove my new vehicle off the lot with joy, complete satisfaction and a splendid smile. 😀
Best regards,
... Read More Google - Nov 10, 2026
Jalen the baseball player with the HR sale.. he was awesome!! Worked with what i had and didnt ask for more
Larry was great made the process simple and smooth! Thank you!
What a wonderful dealership. Our salesman Simon and the financier Alli were wonderful to work with. No games no back and forth. They literally listened to what my daughter wanted and delivered. Excellent experience. Excellent customer service.
Great experience at Wesley Chapel Toyota! We came in to buy my son a car, and our salesman, Larry, made it one of the easiest buying experiences we've ever had. There was no pressure and no games. He listened to what we wanted and got straight to the point. He put my son in a brand-new 2027 Camry for about what most people pay for a used one. The whole process was smooth from start to finish, and we left feeling like we got a great deal. If you're shopping for a Toyota, ask for Larry. We'll definitely ... Read More Google - Nov 10, 2026
Had an excellent experience with Larry. Highly recommend him to anyone looking for a new vehicle, he made the experience painless!
Awesome job
I had a fantastic experience buying my car here. They had the best priced vehicle out of three different dealers that had the specific options I wanted on a '27 Camry SE, so I got a great deal. Waseam was great to work with and got me a strong trade-in value and an even better deal than what was posted on the website! When it came to financing, James went over all the available choices but tailored his final recommendations directly to my specific situation without trying to upsell me. He took his time with us, but was still fast and ... Read More Google - Nov 9, 2026
Nicole Watkins was very attentive and professional. I waited at the dealership for my vehicle to be serviced and they had me in and out within the hour.
Brand new transmission put in. Didn’t even make it home !!! Fluid leaked all out. Tow it back. Sits for 2 more days. Says oh it was a line. Now 3 weeks later. It’s leaking again !!!!!!!! Every time we call. No GM is around how convenient!! Maybe the warranty company would like a call as they paid you 11k for this work ! As well as some Other calls to follow ! This is ridiculous that someone has to keep Missing work over your inability to replace a transmission correctly. That now will need another one again !!! Your service dept is certified huh.
We had a great experience working with Jack. He was very knowledgeable and patient throughout the entire process, and Alex made the financing paperwork quick and easy. They were both so friendly, helpful, and professional. The whole experience was smooth and stress-free. Trustworthy dealership with a great team. Highly recommend!
Sergio was great. Quick, informative and accommodating. Process was quick and easy. Highly recommended checking this place out for your next ride.
Sergio was really great! He kept in contact but wasn’t a pushy salesman and helped me get where I needed with my purchase. This was the easiest and most pleasant car purchase I have made
5 stars to Gary in the finance office at Wesley Chapel Toyota. We had a little bit of friendly sparring in the finance office, but nobody flipped a desk and we all survived. In the end, everything worked out, we walked out with a car and the deal we could all live with, and he was a pretty nice guy for the dreaded “finance guy” at the car dealership.
Mario was an excellent salesperson very professional
Richard kindle , 4 hour wait , took a 55 minute lunch break when it should have been 30 minutes within this process he did not send me assessment for my vehicle for 2 hours until after I had to text first which then led to another 2 hours wait for the vehicle to be retrieved on the back not including the extra 15 minutes paying .
I had an excellent experience purchasing my Toyota Tacoma with Yousef Abouelnasr! He was professional, friendly, knowledgeable, and made the entire buying process smooth and stress-free. He answered all my questions, took the time to explain everything, and made sure I was happy with my purchase. His customer service was outstanding, and I truly appreciate all his help. If you’re looking to buy a Toyota, I highly recommend asking for Yousef Abouelnasr. He made buying my Tacoma a great experience!
Was pre-approved and ready to buy, made an offer based on their published price. When I got the breakdown the inflated and additional add-ons was ridiculous. Tried negotiating the fees that are negotiable but was told they are set. I was bringing my own plate, still charging me new plate and registration cost. Charge 439 for additional fees which they can’t explain plus a 1199 in doc fees. The also don’t support veterans. Probably only dealer around that doesn’t. They are owned by Lithia Autogroup and also own Driveway.
I normally take my vehicle to be serviced at Toyota Tampa Bay. And most definitely will be going there next service. Lazy customer service as someone who has worked in sales and sold thousands of vehicles and gold member for honda. The entire experience in the service area wasnt much customer service just kids doing there job and customers are just another number. My Service Joe knispel never shook my hand or even introduced himself even as he was training a trainee. Never it was a terrible experience.
The service department is a hectic nightmare. There really should be someone checking in people who are picking up their vehicle, versus standing around trying to figure out who or where your service advisor is. After a while you’re left to approach someone with a “please don’t bother me” look on their face as they scramble to figure out how to help you
From my experience, I would never do business with Toyota of Wesley Chapel. I found a vehicle I wanted to purchase and had a loan approval in place from my bank. They let me sit for 3 & 1/2 hours attempting to change the price multiple times from their original quote. When I finally got them back to the agreed on price, they ran my credit through two different finance companies without my knowledge or approval. I eventually had to walk away in disgust. Thats no way to do business in my humble opinion
Could not agree on price but the dealer keeps calling even after I asked multiple times not to contact me any longer.
Extremely poor scheduling, long wait times, and a lack of consideration for customers. After four years of bringing my Toyota to this dealership, I have consistently experienced 2–3 hour waits for a simple oil change, even with an appointment. This latest experience was by far the worst and made it clear that the dealership’s scheduling process needs serious improvement. Appointments should mean something, and customers’ time and transportation needs should be respected.
I made an appointment several days in advance for an oil change, only to arrive and be told by the service advisor that the wait would be 3–4 hours. ... Read More Google - Oct 12, 2026
My last 3 oil changes were the worst experiences I have ever had with a dealership. I do not recommend this dealership to anyone! Especially if you are a woman. I have owned many Toyotas and this dealership has been the worst in dealing with the service department. Don’t waste your time, go to a dealership where the service department will treat people right and fairly.
for 1, 50 dollars in gas wasted, showed up to look at a car thought i was talking to a person. Amy isnt a real person its their ai system, and it scheduled me for saturday even after it said it was set for tuesday.
For 2. the car wasnt even there, it sold already and no one said anything no text no nothing and i even text it im on the way and nothing told me
For 3. I was told by the salesperson that the price i was looking at online was miss priced by the AI, Very good at misleading!
wont ... Read More Google - Oct 6, 2026
⭐ 1-Star Review — Wesley Chapel Toyota
I’m writing this review based on my experience with Wesley Chapel Toyota while attempting to purchase a new 2026 Toyota Camry XSE. I did not originally plan to cancel. I was willing to complete the purchase, but the way I was treated and difficulty getting basic information and paperwork changed my mind. The first salesperson I dealt with was Mohammed. Unfortunately, I did not feel he was knowledgeable about the vehicle or that I was getting clear answers. Ali, the manager, also did not provide the answers I expected. Another issue that bothered me as ... Read More Google - Oct 5, 2026
"Stay far away from Wesley Chapel Toyota's sales and finance departments. This dealership represents the absolute worst of traditional, shady car-buying games. They lure you in with one price, only to aggressively pack your contract with thousands in mandatory, un-disclosed add-ons and hidden fees at the final second. The entire process is built on lack of transparency and high-pressure sales tactics. They waste your time and insult your intelligence. Take your business to an honest dealership that respects its customers because this place certainly doesn't." The manager is disrespectful cuts you off while talking I did ... Read More Google - Oct 5, 2026
Beatriz Estrada was amazing and on point. From her quick responses and communication to her help and expertise assisting another amazing sales professional in Kelsey Nash they helped me and my wife land on the right vehicle for us. We went in looking at a different vehicle but because of their expertise, care and concern for us they suggested a better vehicle for what we explained was the reason we were looking at getting into a new vehicle. The service was top notch all the way around!
First time at this dealership. Greeting was warm and friendly. I received a quote for a spark plug change as zero. I elected to have this completed. I was then told I would have to pay due to their clerical error. Service manager was unprofessional and argumentative. If something is in writing, honoring the written quote should be completed. As this is bad customer service and bait and switch.
I went to Toyota of Wesley Chapel today for my scheduled maintenance and was assisted by Nicole Watkins.
When I first arrived, Nicole was polite and informative, and she answered the questions I had. I was initially quoted about 1½ to 2 hours for the service, which I was completely fine with.
After about an hour and a half, I noticed my vehicle was parked, so I checked in with Nicole to see if everything was okay. She told me they just needed to complete one more thing and that it was almost done. I waited another hour, and since the service ... Read More Google - Sep 30, 2026
They advertised a car that I liked. I confirmed the availability over the phone and made an appointment. When I cam one hour later, the car was "not available". They lied to my face and tried a classic bait-and-switch trick. I will never do business with these shameless liars again.
Leaves cheap priced vehicles on the internet that they no longer have in stock. Bait and switch
Anything to make a sale. we were sold a Toyota BZ all electric, the "only thing they could sell us". We asked about the charging situation and where we live and where we are moving to. Was told there are plenty of charging stations for the car and it only takes 45 minutes to charge. We have no place to charge the vehicle where we live and conveniently the salesman that sold us the car does not work there anymore, so now its a pain to have to take the car to charge everywhere out of the way. And ... Read More Google - Sep 25, 2026
BUYER BEWARE. They are only helpful and nice up until the sale. If you have a problem a month later they will speak to you in a "better than you" tone and remind you of "cost of ownership" as if you aren't already aware that owning a car comes with maintenence costs. Its just when you buy a car and are shown multiple inspection reports that say everything is great and fine and dandy and working and then a month later your a/c compressor burns up and the inverter pump fails and you get ... Read More Google - Sep 24, 2026
Absolutely horrible service from this dealership. An oil change quickly turned into 3 hours of work (which isn't unusual for my car), and just as quickly it turned into an all day 9-5 affair for that 3 hours of work. After 5 hours, he told my car would be ready any minute. Another hour and a half passed, and he apologized and insisted the car would be ready in 30-45 minutes. At last, after 65 minutes, the car was ready.
The assistant service manager was unsurprisingly apologetic for that, but where was the notification to let me know that things were taking so ... Read More Google - Sep 18, 2026
Just stick with dodge for ford.
I had to change my review because everything after the sales experience has been frustrating.
I still stand by my original review that the sales experience is very good, probably the best I've experienced at a dealership.
However, after that I've had several problems with a brand new car. After 100 miles of driving I noticed the car pulled decently to the right. The front driver's air register was broken. Also, the Drive Connect advertisement screen that always comes up on the display is maddening. I took the car back to get these things fixed, and they were, ... Read More Google - Sep 17, 2026
I sent my daughter in there to look at cars to buy and she was racially profiled and Clive wouldn’t show her a car without pulling her credit. I find this offensive and I just bought my middle daughter a car yesterday in another dealership and was treated very nice and we paid left with a new car for my 22 yr old daughter. I wanted to buy my older daughter a car too and told her to look around and she wants a Toyota. My daughter came to your dealership and was allowed to look at any cars without ... Read More Google - Sep 13, 2026
This dealership is the worst dealership don’t ever come there. All they want is money from you. Customer service is very bad! They charge me for somthing never fix ..go to Toyota Tampa Bay they really nice and take good care of u they don’t dig in your pocket and try to charge you somthing never done .. worst experience I ever had with Toyota in Wesley Chapel!!
Extremely disappointing and frustrating experience from start to finish.
The sales process felt like one sales tactic after another. We were repeatedly made to wait while the salesman went back and forth to “talk to the manager,” followed by the finance manager coming over and continuing to push additional products and fees that we had already very clearly declined multiple times\. When we continued to say no, the finance manager became argumentative and actually said, “Do you want this vehicle or not?” That kind of attitude is completely unnecessary and unprofessional when someone is simply trying to purchase a vehicle.
... Read More Google - Sep 12, 2026
I had a great experience purchasing a used car from Larry Baldwin at the Toyota dealership. Larry was friendly, honest, knowledgeable, and never made me feel pressured. He listened to what I was looking for, answered all my questions, and made the entire process easy and straightforward. Buying a car can sometimes be stressful, but Larry made it genuinely enjoyable. If you’re looking for someone you can trust to help you find the right vehicle, I highly recommend asking for Larry Baldwin!
Very disappointed with my experience at Wesley Chapel Toyota. I ordered two coolants online but never picked them up. I went to the dealership to cancel the order and was refunded $36 instead of the full $40, with a $3.99 handling fee kept.
I was told the fee is charged once the order is processed, regardless of the reason for cancellation. I explained that the website did not state the handling fee was non-refundable for cancelled orders, but the cashier argued with me and refused to refund it.
The cashier’s attitude and customer service were very disappointing. Over a $3.99 fee, they lost ... Read More Google - Sep 8, 2026
⭐ 1 STAR — Extremely Disappointing Service Experience
I’m extremely disappointed with my experience at Toyota of Wesley Chapel. I made an appointment for a nail in my tire and have Toyota’s tire warranty. I drove 25 miles to the dealership and waited, expecting the repair to take no more than an hour or two. Instead, I waited about four hours.
During that time, service advisor Rick repeatedly asked me to approve additional services, including air and cabin filters that had been replaced less than two months earlier. My husband and I both asked Rick to contact my husband, but he never ... Read More Google - Sep 8, 2026
When I was heavily pregnant I came here looking for a car. They took my car at the beginning of the day and I was there for a while debating because of the financials. At the end of the day they told me they can’t give me my car back unless I pay because they worked on it. I was so confused because I never gave them permission to work on it? I’m just here looking for a car and wanted a quote on a trade in? The guy was very mean and was speaking down on me. ... Read More Google - Sep 1, 2026
Couldn’t get salesperson on the phone throughout the day. Travelled 2 1/2 hours one way and left to sit at table waiting for an hour while the sales team drug around and celebrated the goals they met for the month which should have been done before or after hours. Got a better deal somewhere only an hour away for 1/2 of the down payment than this dealership.
I had a very disappointing experience here. The agent I worked with was completely unprofessional. Because of the way I was treated by this agent, I will be avoiding this dealership in the future.
Toyota used to be a good place to service my car, but now they overcharge and have the longest waittimes on the simplest services. One time I was here they tried to charge me almost $300 for an oil change, tire rotation, and routine maintenance check. Not only that, they used to have a shuttle that would take you somewhere nearby while they serviced your car, but now they are "one way." What kind of shuttle will drop you off but won't take you back to pick up your car? I've been going to Toyota for years, ... Read More Google - Aug 28, 2026
This was the worst car trading experience we've ever had and I'm 65 years old. We found the Highlander online at Wesley Chapel which is 4-1/2 hours away from us. I agreed in writing to a price including my trade in amount and was assured this amount would not change. I was also assured that financing with my credit union would not be a problem even though we would be purchasing on a Saturday. So we drove the 4-1/2 hours on Saturday. After arriving we inspected the car and liked it and decided to move forward with the purchase. ... Read More Google - Aug 24, 2026
Very smooth purchase. Most negotiated through email with Larry. He was easy to work with, great communications and in the end, walked out of there without the usual painful back and forth negotiations.
Nicole Watkins was my service advisor, after Amanda handed her my vehicle since it was time for Amanda to leave.
I had to call to inquire about whether my car was ready bc Amanda did not give me Nicole's details or number and Nicole never reached out to me to establish communication (that I was aware of)
Nicole Watkins had to do one thing, check me out. I flagged down a service red shirt perosn and they paged her via the headset utilized and said "there is a customer at your station ready to check out" and ... Read More Google - Aug 19, 2026
Larry was more than helpful and made the whole experience easy. Arrived on time and he was waiting and willing to answer any questions and concerns I had.
My recent experience at this service center was one of the worst I've had. My daughter checked in at 8:30 AM. After the initial inspection, they recommended brake work, which we approved. Despite requesting an ETA multiple times throughout the day, we received no response. She finally checked out at 3:45 PM - after waiting for over 7 hours.
To make matters worse, they strongly recommended replacing the tires immediately. We politely declined and later took the vehicle to both Tires Plus and Costco for a second opinion. Neither facility found any reason to replace them. This raises serious concerns about honesty ... Read More Google - Aug 14, 2026
Larry was great Fair deal not too much trouble or time thank you Larry and team
(Translated by Google) My brother bought a car from them, and a week later, he had to return it because they canceled his financing. He's been waiting ever since (for about a month) for them to send him proof of the car's return. Terrible service. (Original) mi hermano compró un carro con ellos y a la semana, tuvo que devolverlo porque le retiraron el financiamiento. Desde entonces está esperando( Serca de un mes) por qué le manden ja constancia de la devolucion del carro. Un trabajo pésimo.
Had my car serviced today for basic maintenance and my personal belongings were went through and underwear left as if someone was picking it up and looking at them. Called to speak to management and my concerns weren’t urgent enough to get in touch with one.
Shame on this company. They required using an expensive title co JG title in KS to process my out of state car registration even tho neither FL or the other state required it. It took a month for paperwork to arrive at dmv, where it sat for a week. I had to call and then come stand at dmv for 2 hrs to expedite process. Final insult - after all that work, and with plates in my view, I was told they had to be sent back to JG title, who wld then send to me. Scam!! They cld have just ... Read More Google - Aug 4, 2026
I wouldn’t recommend going to this location Wesley chapel Toyota! They really don’t know how to work with their customers. Somehow, they always end up charging you more at the end during the checkout. I asked Mason V for helping me further for working on my coolant and engine related work, he wants to pass it to Nicole who isn’t even working today! So now I have to make another appointment?! The best location is Brandon Toyota! You’ll find the best service and deal at Brandon Autonation Toyota!
**Misleading Sales Practices and Poor Customer Service**
I had an extremely disappointing experience with Wesley Chapel Toyota while attempting to purchase a used vehicle for my 17-year-old daughter's first car.
I had an appointment at 8:30 a.m. with Jorge, but because he was busy with another customer, I was assisted by Jakob instead. We test drove the vehicle and decided it was priced too high given its condition. We left the dealership without purchasing it.
At **9:44 a.m.**, the sales manager, **Matt**, called me to discuss the vehicle. My husband was with me in the car, and the call ... Read More Google - Jul 25, 2026
As a long time customer of Wesley Chapel Toyota o called and made an appointment when I could not change my license plate due to stuck screws. The offered to perform the service for free and I just needed to pull up according to a female service tech. A male service tech ended up helping by removing the plate with the screws stuck. He quoted $900.00 for the mechanic remove the screws and put the plate on as he explained it would take hours for the mechanic to drill & remove. Over quoted to act as if he gave me a ... Read More Google - Jul 24, 2026
Beware buying used cars from this place!! Bought a “gold certified” vehicle from here and the previous repairs were not done properly. They created an unsafe condition for my wife and daughter. When we brought the car in and asked what could be done, they told us it wasn’t their responsibility that the “rigorous” inspection to certify the car didn’t actually examine the majority of the vehicle. Don’t trust that they have your family’s safety in mind, they are only trying to make a sale!